Privacy Policy

PRIVACY POLICY:
Keeping your personal information secure and ensuring your understanding of how we use that information is important to us at Landmark & Co. Our goal is to help you understand how the personal information you choose to share with us through the  web site is collected, used, and maintained. You may review this Online Policy Statement at any time by clicking on the Privacy Policy link appearing at the bottom of one or more pages of this web site.
GUESTS AND REGISTERED USERS:
You can visit this site to read about our company, its products and services, or other features, all without giving us any personal information about yourself. We may collect anonymous, aggregate information about how our site is accessed by you, such as IP address, referring site, domain name, time spent at the site, or web pages visited.
CATEGORIES OF INFORMATION COLLECTED REGISTRATION INFORMATION:
Some of the features on the site require registration before you can use them. If you register to use the site, you choose to provide us with certain personal information such as your name, address, e-mail address, and telephone number. You can update registration information online. You may change your password at any time.
SERVICE AND TRANSACTION INFORMATION:
When you use a password or a similar identifier to access the site, we will recognize your identifier and may collect various categories of information about you such as information you give us, data related to your use of the site and its services, and information about your transactions, interactions, and communications with us.
USE OF COLLECTED INFORMATION:
We do not sell or market your personal information or personalized data to other organizations. The personal information you provide and the personalized data you create and save on the site is used to provide better service to you and to inform you of products, services, or other opportunities that may be available. This may include disclosure of such information to employees, representatives, officers, agents, affiliates, government and regulatory entities, third parties, and service providers. Such information and data will also be used to administer our business, the site, and our services in a manner consistent with this privacy statement. If you provide us with your name, address, telephone number or email address, or have done so in the past, Sagebrook Home may contact you by telephone, mail, or e-mail.
AGGREGATE INFORMATION:
If you anonymously visit or browse the site without registering or logging on with a username, password or other registration code, we do not collect your personal information unless you disclose it to us (e.g., e-mail address). We may collect aggregate, technical information that tracks site use including browser type, IP address, domain name, number or type of pages visited, and time spent on the site. We may use such information in a variety of ways including analyzing trends, analyzing visitor interests, or improving the site.

Shipping & Delivery

SHIPPING AND DELIVERY:
Landmark & Co. typically ships orders within 3 to 5 business days from the date the order is confirmed. Order acknowledgements are prepared and emailed at the time of order confirmation.
Orders will be shipped via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Los Angeles, CA.
If lift gate, residential, or inside deliveries are needed, Landmark & Co. must be notified of these special requirements at time of order placement, and the charge for the special service will be included on the freight estimate. If such notification is not provided, the customer’s credit card will be billed for the additional charge, upon Landmark & Co.'s receipt of billing from the carrier.
Additionally, Landmark & Co. must be informed at the time of order placement if a delivery appointment is required.

MERCHANDISE DAMAGES:

Please complete the online Claim Form. Your claim form must be submitted within 10 days of receipt of shipment. Photos of damages must be uploaded into the Claim Form per the UPLOAD FILES link at the bottom of the form. A photo of each item being claimed must be included with every claim form.

Claims may be denied if appropriate documentation and photographs are not provided. Only one claim per invoice will be accepted. Landmark & Co. reserves the right to deny or offer a percentage off for saleable items. For additional information concerning claims, please email landmarkcohome@gmail.com.

Returns

No returns or damaged merchandise will be accepted without a prior Return Authorization issued by our Customer Service Department. All returns for reasons other than shipping damage or manufacturer defect may be subject to a 25% restocking fee plus shipping and handling charges both ways.